Privacy Policy

Effective Date: 9 February 2026

1. Introduction

UNIBOOKTRADE LTD ("UniBookTrade", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Service").

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our Service, you consent to the data practices described in this policy.

2. Data Controller

UNIBOOKTRADE LTD is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: hey@unibooktrade.co.uk
  • Website: https://unibooktrade.co.uk
  • Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
  • Registered in England and Wales · Company No. 17019570

3. Information We Collect

3.1 Information You Provide

When you use our Service, you may provide us with:

  • Account Information: Name, email address, password, and profile details.
  • Payment Information: Bank account details for sellers to receive payments. We do not store your full credit/debit card details; these are processed securely by our payment processor (Stripe).
  • Shipping Information: Delivery address, phone number for delivery notifications.
  • Listing Information: Photos, descriptions, and details of items you list for sale.
  • Communications: Messages sent through our customer support enquiries.
  • Verification Information: Identity documents if required for fraud prevention.

3.2 Information Collected Automatically

When you access our Service, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers.
  • Usage Information: Pages visited, time spent on pages, links clicked, search queries, referring URLs.
  • Location Information: General location based on IP address.
  • Cookies and Tracking: Information collected through cookies and similar technologies (see Section 8).

3.3 Information from Third Parties

We may receive information from:

  • Authentication Providers: If you sign in using Google, Apple, or other third-party services, we receive your basic profile information from those services.
  • Payment Processors: Transaction status and fraud prevention information from Stripe.
  • Shipping Providers: Tracking and delivery information from our courier partners.

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 To Provide and Improve the Service

  • Create and manage your account
  • Process transactions and payments
  • Facilitate shipping and delivery
  • Enable communication between users
  • Provide customer support
  • Improve and personalize the Service

4.2 To Protect Our Service

  • Detect and prevent fraud, abuse, and security incidents
  • Verify user identity where required
  • Enforce our Terms of Service
  • Resolve disputes between users

4.3 To Communicate with You

  • Send transaction confirmations and shipping updates
  • Respond to your enquiries and support requests
  • Send service announcements and important notices
  • Send marketing communications (with your consent)

4.4 Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Contract: Processing necessary to perform our contract with you (e.g., processing transactions, shipping items).
  • Legitimate Interests: Processing necessary for our legitimate interests, such as fraud prevention, improving the Service, and customer support.
  • Consent: Processing based on your explicit consent (e.g., marketing emails).
  • Legal Obligation: Processing required to comply with legal requirements.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 With Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Payment Processing: Stripe (for secure payment processing)
  • Shipping: Evri, Royal Mail (for order fulfilment and tracking)
  • Email: Email service providers (for transactional and marketing emails)
  • Analytics: Analytics providers (to understand Service usage)
  • Cloud Hosting: Cloud infrastructure providers (to host our Service)

5.2 With Other Users

Certain information is visible to other users:

  • Your public profile (display name, profile picture, member since date)
  • Your listings and their details
  • Your seller ratings and reviews

We do not share your email address, phone number, payment details, or shipping address with other users.

5.3 For Legal Reasons

We may disclose your information if required by law or if we believe in good faith that such action is necessary to:

  • Comply with a legal obligation or court order
  • Protect and defend the rights or property of UniBookTrade
  • Prevent or investigate possible wrongdoing
  • Protect the personal safety of users or the public

5.4 Business Transfers

If UniBookTrade is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide the Service and fulfil our contract with you
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements

Typically, we retain:

  • Account data: For as long as your account is active, plus 7 years after account closure (for legal/tax purposes).
  • Transaction data: 7 years (for legal/tax purposes).
  • Messages: For as long as your account is active.
  • Usage logs: 2 years.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: Request that we limit how we use your data.
  • Right to Data Portability: Request a copy of your data in a structured, commonly used format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at hey@unibooktrade.co.uk. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service.

8.1 Types of Cookies We Use

  • Essential Cookies: Required for the Service to function properly (e.g., authentication, shopping cart).
  • Analytics Cookies: Help us understand how visitors interact with our Service (e.g., pages visited, time on site).
  • Preference Cookies: Remember your preferences (e.g., dark mode, language).

8.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

  • See what cookies are stored and delete them individually
  • Block third-party cookies
  • Block cookies from specific sites
  • Block all cookies

Please note that blocking essential cookies may affect the functionality of our Service.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure authentication and access controls
  • Regular security assessments and monitoring
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the UK Government
  • Transfers to countries with adequate data protection laws
  • Binding corporate rules where applicable

11. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete such information.

12. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

For significant changes, we will provide additional notice (such as an email notification) where required by law.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

  • Email: hey@unibooktrade.co.uk
  • Website: https://unibooktrade.co.uk
  • Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

You may also contact the Information Commissioner's Office (ICO) at ico.org.uk if you have concerns about how we handle your personal data.